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  • My 20 year old A/C unit has a slow leak that required a freon recharge once a year the last 2 years. This year was no different, and rather than hassle with our home warranty company and wait days for service I called another company, the one that's "hard to spell...". That company came right out and it was a disaster. They claimed they could only put 2 pounds of freon in due to federal EPA laws (a lie), he didn't use a scale to measure the amount of freon added (2 ounces or 2 pounds? Who knows), they didn't offer to put any sealant in my system (so the new freon was guaranteed to leak out again), and they claimed my compressor wouldn't turn on after they replaced a $300 capacitor on it(another lie). This company then tried to set up a meeting for a high pressure sales pitch, offering to let us apply the $650 charge to a new system. After seeing how shady they treated us I refused. So I called Desert West out for a second opinion. Kyle came out within the hour to inspect my system. First off, the compressor was working and he said it sounded fine. My system was still low on freon so we arranged to have him come back to add sealant and recharge it. Kyle came back the next day and added 2 pounds of freon and the sealant and now my system has been ice cold for the last 2 weeks. We asked for a quote to replace the unit and it was HALF the price I was expecting. There was no pressure, no sales pitch, just the prices and equipment listed. So we are now saving up for that and will have Desert West change out our 20 year old unit the next time it goes out. I just can't say enough how polite and honest Kyle was. I'll never call anyone else. I even cancelled my home warranty contract and will apply that money to save for the new system.
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