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| - The Planet Traveler is *almost* a model hostel: very nice and clean facilities, a basic breakfast to start the day (available until 1pm!), an orderly kitchen, free phone (local calls) and computer usage, plus fantastic social spaces.
The private room we rented was as one would expect a hostel room to be; a rather small room with moderately uncomfortable bunk beds (double bed on bottom, twin on top). Could have been improved by having a cubby, closet, desk and/or a trash can. Internet did not have a strong enough signal to work in the room. The bathroom was shared amongst 4 rooms (up to 12 people, I think), which was worrisome, but was never much of a problem during our stay, except for the tiny trash can in the bathroom being the only one in the area for up to 12 people. Shower was decent.
The main problem I have with The Planet Traveler is related to communication and accessibility of staff. I made my reservation by phone, which was fine. I received my confirmation via email, and it was missing one day of parking. I emailed back to ask about the parking and to make sure I could have a spot for the entire duration of my stay. Received no reply. Called a couple of times on the afternoon of our arrival - no answer. No opportunity to leave a voicemail; there was an automated message saying it had not been set up. Hrm, had me wondering if we even had a place to stay! Never got through by phone, so just showed up and hoped for the best....Rang the doorbell, waited, rang again...and again...and again...ended up having to knock on the window which luckily is in view of the front desk. A staff member promptly ran up and let me in, and told me the doorbell didn't always work...
Staff interaction was great when they are available. After midnight (in addition to various times during the day, apparently), there is no one on duty, and no number to call in case of an emergency. I think that for such a large building (often full of young partying people), there should at least be a direct line to reach a manager. I would have been really upset by this if the bathroom flooded, my magnetic key stopped working or if someone was vomiting in my dorm bed. Not having staff after midnight also opens up the doors for guests to bring whomever they want inside.
Nevertheless, I would probably stay here again with fingers crossed that all goes well.
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