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| - This review is based on two visits from today and Sunday the 13th.
Food gets 4+ stars.
Definitely come here for the food. I mean it. The food is really good.
The Memphis ribs are to die for. The Collard greens, and Mac n cheese are awesome. The beans and cole slaw are also good, but come in (4oz?) ramekins and were not even full. Kind of a joke when they give generous portions on the plate of the first mentioned sides.
The wings on Sunday were plump, juicy, and beautiful. The wings today were small and dried out. I sent them back and they replaced them with wings as they should be. Shame on you Virgil's for even sending out old BBQ.
Service needs work. On both occasions it took over 5 minutes for someone to acknowledge us. It then took another 5+ just to get beverages. Refills were either non-existent (Sunday), or when the glass was empty. You are serving tea in pint glasses. The tea is room temp and the glass is full of ice. 4 sips and its gonna be empty. Refilling the same glass is not gonna cut it if you are not going to pack it with ice again. Warm Iced tea sucks. No lemon wedges? Bigger glasses for tea, or better server awareness for refills is needed. When they would ask for a refill they would not scan the whole table for other empty glasses. This is multitasking 101. Server on both occasions was not around when you needed them. Surprising, since the service at Carmine's is so good. Neither server asked if we wanted dessert. I wanted it, but did not feel like waiting another 30 minutes to get out of there. We got hot towels on Sunday, and none today.
I checked in using open table on both occasions. Sunday I got the credit for, today, I got an email that my reservation was cancelled?
Came with a 3 year old both times, had to ask for a kid's menu after being seated both times.
I hope management reads these reviews. Work needs to be done for the sake of better more efficient service.
If you are looking for great BBQ, definitely try Virgil's. You may have to be more than patient with the service, but that can be corrected with proper training. We shall return.
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