I think I really liked this place because of how much you could see the passion in the owner. You can definitely tell he really LOVES Christmas. I'm not sure if he makes an appearance for every tour, but he spoke with our group at the beginning and shared how his love for Christmas started as a kid because his dad always went all out for it. It is a great place to take your family, ESPECIALLY if you have kids that still believe in Santa. It's also a great place for the older crowd to go, so they can reminisce and look at all the old Christmas memorabilia. I don't think it's that entertaining for kids in-between.....we took our ten year old niece with us, and while yes she was being a brat, I could tell she was bored and not interested. None of them memorabilia was recognizable to her, and she doesn't believe in Santa anymore, so she wasn't that impressed.
If you are a mom with young children: DO NOT BRING YOUR STROLLER!!!!!
First, it's very, VERY difficult to navigate it around the different parts of the tour-especially when you go through the "chimney." Second, the two women that had strollers on our tour were just flat out rude and didn't care who they were running over.
I also recommend buying tickets ahead of time.