I came here last Thursday with my ear Hurting so freaking bad ! I did not want to come to southwest ever again due to the location on rancho that was a nightmare. I didn't get out until 6 am. Anyways, I looked online wait time was 20 mins. I went in and 3 ppl where there. I was called right away and went back. Dr was fast and prompt very friendly too. My ear drum was about to burst. Medication is helping but the fast service was refreshing. I will go to this location again.