This place came highly recommended by a friend who had dined at a location in another state. We thought we'd try it out. We waited a good 30 minutes in the breezeway of the restaurant which was freezing. Once finally seated our waitress must have been having a bad day because she was just shy of rude. Everything took forever but we didn't mind waiting because we had heard it was so great. I ordered a bagel with cream cheese; the bagel was burned and there was a hair in my cream cheese. I let the waitress know and she simply said she'd get me a new cream cheese. There was no apology at all. There were 4 of us at the table today; 2 of the people got their food while the other 2 of us waited about 7-8 minutes for our food to come. We had to send 1 of the meals back because it was very under cooked. This went back via the manager-no apology here either. When I ordered blueberry pancakes I didn't think I would be given a small side of blueberries from a can. There were the same blueberries in the pancake.
There was a very friendly man coming around to clear plates; probably the friendliest person there but he took my plate before I was done and without asking.
We asked for our check to be split, the waitress said to let the cashier up front know when we went to pay. When we got to the cashier and asked for the check to be split she acted like we were asking for her to do something absolutely unthinkable. I thought about letting the manager know about the subpar food and the horrible service we received but he didn't really seem to care.
This is a place I would never go again and I regret waiting as long as I did for it. Hopefully my experience was not the norm as I see a lot of good reviews on here. But I wouldn't be willing to give it a second chance.