This place is close to our house and we come here quite often in the summer when it's ridiculously hot outside. We've never really had any problems and usually don't have to wait long for a lane, if at all. We haven't experienced any problems with customer service - we've found that the bartender is particularly friendly. The food is typical bowling alley food. It's not bad, actually. Sucks if you get stuck next to an unruly group of teens, but overall we enjoy going here.