This company is by far the worst company in customer service I have ever dealt with. Their Customer Relations agent Patti Beck is by far the most ignorant person I have ever met.
Tried to disconnect my service, called the first time to understand the procedure. Was greeted with Patti's attitude, like I have interrupted her day. I then explained why I needed to disconnect my service because of selling of my home and I have disconnected telephone service but alarm still sounds, she simply replied with "we just need written notice." Which I understand is a standard procedure.
However, after giving her all information she asked for, we haven't heard back from her for more than 3 business days, and when called back mid week to ask for status of request, I was then told she has gone for the day and she will get back to me the next day. Keep in mind it was 2:20pm on a business day, I don't care if she has somewhere to go, someone else should have handled her duties on a business day and/or complete her task before she's gone for the day. My alarm has now been going off for 5days straight and I could not turn it off because Patti Beck decided my urgency is unimportant to her nor to her company. They have no problem when I was with them and paid on time every month.
I would strongly recommend anyone in the Las Vegas Valley to sought after another company for home security. Same complaint can be found in BBB.org.