I've lived here for three years. For the first year or so they were great. It was kept up very nice, very friendly, and helpful tenants. But they recently came under a new management. This new management has been absolutely awful. They haven't kept the landscape as nice as they used to, the tenants in Serafina are very rude and unaccommodating. Whenever something has been out of order or broken, they don't fix it until at least two weeks or more which is inconvenient for the owners. Also on April 29th I ordered a package and it was delivered to the office (still confused on why there) on May 6th. Never knew it went there or anything. So a week later I go down to the office to find my package that says it was delivered (tracking number) to the office and signed by one of the tenants, but they said they didn't have it! I showed them proof that they received it and they had it and it was signed by one of them. I basically got an "oh well" by both of the tenants working there (May 19th). I am currently in the process of leaving this place, they are very unaccommodating in my process of departing from this place. I have to pay $1,500 to break my lease (understandable) but they said I have to pay a whole extra month of rent when I will already be moved out into my new home, which I think is bull. It also never says this in the lease! I mainly blame the tenants for giving this place 2 stars. They are thieves, liars and rude.