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| - I have to say, I agree with both previous reviews. Dr. Monroe is a fantastic doctor, my mother and I both think very highly of her. Her office staff, however, are absolutely terrible. They seem to hate their jobs, they are annoyed when you speak to them in person and on the phone. Every time I call, I am put on hold for 15 minutes at a time. I've actually hung up and called back with in 2 minutes and I get an answering service in the middle of the day. They say they are open Monday thru Friday, which has been no where near the truth. I have also spoken to the office manager and she has the worst attitude of them all. I can't say going in there is ever a decent experience because of this. The level of professional is not even at mediocre. She had also prescribed me an ultrasound in an outside radiology office who informed me Monroe should have the results in the next 2 days. Monroe told me she would call me when she gets them with a plan of action. None of this happened. I finally had to call to get results, only to be called back with a prescription from office staff, not the doctor, and still no explanation. I have now been trying to get a refill on a separate prescription to no avail and no explanation. My pharmacy has also tried to contact them multiple times with the same result. I don't know if something is going on but I at the least should be given some kind of explanation. I think Monroe has the potential to really be a wonderful doctor, I wouldn't have started seeing her again if I didn't think so, but my experience in her current office has not been good. And because of this I may be looking for a new doctor.
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