We like to go to this store just to walk around and kill an hour. It is so large and has so much stuff that it's fun just to try to take it all in. I can barely pull my son away from the train table that they have setup! Anytime I have to buy a toy I'd prefer Toys R Us over any other store. They have a great selection and always have deals. We also have a rewards card and end up getting money and discounts back from that as well.
I recently tried their in-store pick up and that worked out really well. We purchased the items online and then in the store there is a kiosk where you just enter your information and an associate meets you there with your items. I loved that this was on its own and not part of the customer service counter since that place is always busy.
I was there again today buying items from a baby registry through Babies R Us. The customer service rep was able to pull up the registry and print it off for me. It was sorted first by what items they had in store...complete with the exact aisle I would find the item in! It was a piece of cake to locate the items I wanted to purchase. Checking out was quick and easy too. All they had to do was scan 1 bar code at the top of the registry and the register did all the rest.