The food at Panera is really good and I love that they use healthy ingredients.
The service at this particular Panera suffers because it is such a popular place. We visited at lunch time on a weekday and the restaurant was jammed. It wasn't clear to me where to go - get in line or to a table? After ordering, then where to sit? People were standing everywhere waiting for their orders. It took quite awhile to get our order.
I would definitely return to Panera but maybe not this particular Panera at lunchtime.