Brought in my sons car for an oil change and to look over car, they explained the good and bad. We thought the brakes needed service but after inspection were told they were good. They pointed out power steering fluid being dirty and carbon build up with the injectors. They never pressured us for the service to be done right now, but they showed the price and time involved while offering a $40.00 savings. We chose to do the work today and it was completed on time. They were courteous and as friendly as most shops but it was nice to not have to bring in every coupon they advertise. They let you know all coupons up front and how they will apply them. They seem to work with their customers a little on the final price which was nice to see. We will be back to get a couple small things done in the next few weeks, so I would recommend them. Do not pass them up because of the negative reviews if you notice they are from a few years ago. They seem to be a good shop that's why I rated 4 stars would have given 5 stars if they went above and beyond. Hopefully they will be a 5 in a couple of weeks...will let you know.