Their pricing may be loose but I forgive them because of the great job they did resurfacing/reconditioning my Coach leather purse. It was pretty beat-up after almost 10 years of use. When I picked it up I could not believe it was my old purse. It looked like new. I had it reconditioned about half a year ago and was waiting with the review to see how the repair holds up. It does very well, I travel a lot and the wear is minimal.