I booked a week in advance for my appointment which starts at 2:30pm. I came in 15 mins earlier, I said my name to check in, then Christina started to do my lashes, about 10 mins later she asked what was my name (after I mentioned at the beginning when I walked in and check in) then she asked me to show the phone number of the location, I showed her the number of their business. Then she said " I don't have you in the system" after I check in with her and booked an appointment a week prior. Then she says I'm sorry but I thought you were someone else. And she had me stand up at the beginning of the session and ask me to leave and then come back in an hour or so.
I felt so disgusted. Never had lashes done with them and I thought will give them a try after such great reviews. But after such a bad customer service and the way they treated me. I wouldn't come back at all! They embarrassed me and made me feel it was my fault that they mess up and booked 2 appointments at the same time.