I am having one of the worst customer service experiences with the staff at Post South End I have ever encountered. They are trying to withhold $125 from the initial application by telling lies & misleading information. They offered a studio apartment with immediate availability, then after taking our money they said it wouldn't be available for almost a month. Of course they just happened to have a one bedroom at a higher price available. They claim there was a 48 hour time limit to hear from us, but failed to mention that when they were taking our money. They stated the app process would be finalized on a Monday, and asked for us to return that day, but when we didn't get the apartment we were told was held for us and we said we didn't want the one-bedroom they said we missed the 48 hour time period over the weekend. That makes no sense, just an excuse to rob a customer of $125, and the supposed supervisor keeps wanting to tell me how the apartment industry works. He keeps wanting to quote his recent training I guess, but I studied Real Estate and could write a book on customer service, which is something they forgot in his training. Pathetic experience, pathetic employees.