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  • Curbside Service is NOT as Advertised Being 8 months pregnant and running errands all day, I was ecstatic when I found out that Plantone's had curbside service. I called in my order ahead of time and the employee who took my order told me to give them a call when I park in the designated curbside parking spots. Upon arriving, I call the same number, and another employee tells me that I have to come in to the restaurant and pay. I was confused because typically an employee comes out to give you your food and obtain payment, thus curbside service. So I ask the employee to clarify as I thought they had curbside service. The employee tells me that typically you have to go in and pay and can choose to sit in your car in the designated spots until the food is complete and they'll bring it out. What's the point of curbside pick up if I have to go in and pay anyways?!?! I might as well just pick up my food when I pay for it, which is what I ended up doing. I voiced my concern when I went in to pay and the two employees at the check out counter were apathetic and didn't have any response for me. This has been my 2nd experience of poor service here. Being in the restaurant industry for over 20 years, service is a factor for me and I won't be back.
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