i like this place. there's a lot of sifting that needs to be done, but if you've got the time you can get a good deal. i've gotten several shirts, some pants, 4 jackets/sweaters and a pair of shoes over the last 2 months...which would have cost me about $1100 at regular retail. i spent less than $200. i don't care if it's last season or "uncool". if i like it, i'm going to wear it.
so, yes, it is a little smelly and weird in there and the fitting rooms are few and far between. i saw someone's comment about customer reps, i've only dealt with one regularly and she is always nice, she's a fitting room attendant. i will say the cashiers act like they hate life, so in agreement there.
the thing i dislike most about this place is the no return policy. try it on before you take it to the register!