Was here last week- my friend called in our order at 10.45 am, lady said 20 minutes - we were there at around 11.10, and there was another lady waiting for her to- go order.
11.20, 11.30 came and nothing- no offers on water whatsoever. By 11.45 we were getting impatient and mind you- the server doesn't acknowledge whatsoever! We didn't get our order until almost noon!
We asked for the manager's phone number and lady kept giving us the restaurant's phone number- lady we do know the phone number here, we called in our order didn't we???
We asked for the manager's name and owner's name and she kept saying different names!
We ordered almost $55 worth of lunch and we didn't put any tip- the way she gave us the iPad was so rude and she was rolling her eyes!!!!
Try calling the restaurant and they don't even say it's ljs!
Called DTs (sister company) to do the complaint but they said owner and manager is out of the country and are in Vietnam for a wedding- explains why everyone at the restaurant doesn't care!
I didn't get the server's name but younger, mid length hair! Does not need to work there if you don't know customer service, trust me I'm sure there's a ton of people in line waiting for a job- so if you can't be polite, courteous and respectful- do the owners a favor and get out!
This is our favorite restaurant but as you can see, the reviews have been going downhill for awhile now.
Owners please please train staff and do random audits!