Have been here one time previously and had a great time however this time was a disaster! We usually try and hit the movies at least once a week and mainly go to the Ipic in North Scottsdale but they didn't offer a movie at the time we wanted. As our second choice we decided on AMC esplanade 14, bad move! We ordered and app and entree as well as some wine and tequila shots at the start of the movie. The wine and shots came in about 10 minutes, the food we thought we ordered came about 45 minutes later which wasn't even what we ordered. Instead of potato skins and a burger they brought chicken tenders? We then tried to get the waitress's attention which took another 15 minutes, after she came to take the wrong food away she said the kitchen was now closed and we would not be able to get the food we ordered. At this point we are well over and hour into a 3 hour movie which we planed to enjoy and also grab dinner, however, we left hungry and upset not to mention going to have to watch the movie again since a good portion was missed trying to figure out how and why a movie theater with 6 people in it couldn't ever have service as poorly as what was experienced during this showing, Service is poor, seats were dirty, not a good experience! Sorry AMC if you are going to try a service movie theater you have a long ways to go!