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  • What amazing service recovery Flowers By Michelle demonstrated. They absolutely kept me as a customer, and as a matter of fact, I just want to buy more flowers because they were so responsive! Really. I had drafted a terrible review because I was angry at a mistake that they had made. I was traveling internationally on business, and wanted to send a special dramatic and elegant arrangement to my girlfriend of 2 years. 2 red roses surrounded by all white. Instead, she received 3 pink roses in a bouquet. I wrote a romantic note about the 2 roses and our 2 years together. I was upset that it didn't work, and I wrote an email to Flowers By Michelle. They responded, acknowledging the mistake, and apologized profusely. To make things right, they sent the correct arrangement to my girlfriend, and it was absolutely gorgeous. To top it off, they included a beautiful card that apologized to my girlfriend for making the mistake, and quoted my original romantic note! They also placed a credit on my account for my next order, which I certainly will use. Amazing service. Beautiful flowers. Took responsibility and accountability. Why can't every business be like this? Highly recommend Flowers By Michelle!
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