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  • The wife and I have been seeing Dr. Troy Bertoli for years now. He is a fine doctor. Spends more than adequate time with patients and listens to what you say. There are more than one doctor in this office. Skip this office as the staff there are totally incompetent. They can not tell the truth, they don't listen, they evidently don't keep proper records, and you can not rely on anyone to call you back. You have to rely on no response because most times they don't answer the phone. The wife has just got off a call with them trying to get a medication refilled that they already told her had been taken care of a month ago. Not! Every one you speak to has a different version of what went wrong and no one cares. She started out over a month ago in preparation for a continuing series of shots (only twice a year) that she has been taking for the last three years or so. They actually told her last week that the prescription she was asking about was not even on her medical records. Really! Why does it take over a month and still no prescription? Still waiting for a phone call back from them. The person on the phone today actually said they were "confused", well that makes you feel good about your healthcare doesn't it. Once she gets this medication out of the way we are changing doctors again and leaving this nice doctor with his totally incompetent staff.
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