Idk why this place has such bad reviews. I didn't have a negative experience at all. I came in on a Wednesday night and my boyfriend and I were the only customers there. The guy at the counter was super nice and helpful since we had never had rolled ice cream before. He ordered the oreo rolled ice cream and I got the chocolate chip as well as a mango/pineapple boba drink. They offered us complimentary water and asked us how everything was. My ice cream was super delicious and I liked the decor of the place. The seating is cute with the glowing lights and they have board games to keep you entertained either while you wait or eat your dessert.