Not the best customer service. They're pretty busy and they know it so you're not very important to them. If you're going to spend a lot of money on a cake, spend it somewhere where they'll actually appreciate your business or at least seem excited to help you plan your special cake. They also charge you for the credit card processing fee for charges over $150. Cool. Oh and you're definitely not anything special if your cake isn't over 3 tiers. That's what I was made to feel.
They also sell days-old bakery. They're closed on Sunday's but don't start over on Monday. I've had some parfaits and cupcakes that were very dry. When they're just made though, they are delicious. I definitely don't like waste, but why not sell old items at a discount so at least the customer is aware of it?