| rev:text
| - I used to love eating here, but tonight was the last time I'll ever go there again. My boyfriend & I decided to go to use a gift card I'd gotten awhile ago. I made the mistake of telling our server (Deanna) this when she asked if we were celebrating anything special. Once she heard that, her kind and helpful manner went out the window. We ordered our drinks & appetizers around 6:45 had almost finished them at 7:15 before we had to get her attention from the table next to us to order our meals.
I am not an impatient person, & have worked in the service industry for almost 10 years, but it was getting to the point where we felt like we were an inconvenience to her. She didn't bring us our food, extra napkins, or anything after taking our meal orders...it was all bussers, which I have to say were amazing & took great care of us.
We asked for the check, mind you every time I had to ask her for something was when she was helping the table next to us, who was a party of 6 that she sat 15 mins after us, & got them done & out almost a half hour after us.
Once we got the check it only got worse. She left it sitting with us for another 10-15 mins, came and snatched it when she finally came by, and then stayed in the back with our gift card & debit card for another 10. When my boyfriend asked what was taking so long she said it was because she had to run the gift card and then transfer the difference? When she finally brought it back she mumbled "sorry it took so long but it's because of your gift card".
When we left I checked the receipt because the gift card was for $50. She had only ran it for $46.25. Odd right? So I checked our bank account, & she had in fact charged my debit card twice. We went in and spoke to the manager & explained what all had happened, & when she called Deanna over, she claimed that she thought our debit card was the gift card.
I don't buy it, she was awful to us because she assumed since we had a gift card that we wouldn't tip, then blamed us for our checkout process being so long on the gift card, & then when all was said and done, you didn't know which one was the gift card?! Sorry but no. Save yourself the time & headache & go elsewhere. I'd like to believe the best about people, but it was clear that this girl took it upon herself & decided that we were an inconvenience & wouldn't tip her because we had a gift card. When in fact we are quite the opposite. Even if we were the worst customers & just taking advantage of a cheap meal, that's not for you to decide! Nor is it your place to make paying customers who come to YOUR choice of profession, feel unwelcome & at fault for your own greed & bad attitude.
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