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  • Purchasing my Ford from a "Camelback" dealership wasn't an easy task. So, I decided to keep the ties going by having my vehicle serviced at Camelback Ford. By experiencing what I did when I purchased, I should have known the service center would be the same way. The ease of appointment was great! My vehicle was being serviced for a well known transmission issue, which is being taken care of and under warranty. I was told it could be up to 11 weeks before the new parts come in. Okay, there isn't anything I can do about that so I am fine with it. I contacted the dealership a total of three times to have my service records mailed to me because I do love in north Phoenix and it's not convenient for me to just "run" to to dealership and pick them up. After a month and a half waiting for them, I give them a call and they don't find my profile anywhere in the system. This has happened numerous times before and we have corrected these issues over the phone. Well, sad to say that none of that was fixed. I decided to go up to the dealership on my day off to get my service records and have personal interaction to make sure all on my account is correct. After waiting for 10 mins for an answer, I went back up to the counter to ask what the hold up was. I then, was told that she couldn't get ahold of my service advisor to come talk with me. She retrieved my records for me and I asked he call me when he was available. It's been three days with not a word from anyone. How much longer do I need to put up with this dealership? I will be servicing my Ford elsewhere from now on.
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