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| - "Eek! Methinks not." Judging by all of the other positive reviews that first led me here, I would say that my bad experience was related strictly to the employee with whom I had an appointment. (I believe her name was Molly). I am not a picky person (I don't usually give a fig about my hair), and hate confrontation, but I wish that I had stood up for myself and walked away before she started cutting. I'll describe my experience below, but suffice to say, if you want to go to this salon, get advice from other patrons about who the skilled employees are. They need some quality control on their employees. If someone seems out of it, run before they can put scissors to your head!
I was a walk-in and so waited before they could fit me in, which was fine--they gave me an ipad to collect photos of what I had in mind. I amassed quite a few--but the odd thing was though I tried to walk her through what I wanted, she didn't seem to listen and whisked the ipad away without even a glance. OK, FIRST warning. Then, as she was washing my hair, she was incredibly rough--my understanding is that Aveda training is supposed to make this a relaxing, even pleasant experience? Then, without testing the water, she streamed scalding hot water onto my scalp--I actually screamed--it hurt and scared the pants off me. She said "Ow, that burned my hand. I'm sorry." Ummm...OK, SECOND warning.
It continued to devolve from there--she began to cut after forcing my hair into a center part, even though I told her I part to the side. I sounded like a micro-manager, I'm sure, but then she seemed surprised when she dried it, parted it where my natural part is, and had a FULLY asymmetrical haircut. She then proceeded to keep cutting at the side that was already shorter, even though I was quickly losing inches that I had wanted to keep. It was really alarming. I stopped her and said, I don't think you are listening to me--the two sides are asymmetrical, I'm not worried about that one side being uneven, cut the other side to match that side. She responded "I'm trying to make this side perfect before I even them out."...all the while, I am losing length.
OK...another employee picked up on my distress and came over and showed her how things had "gotten off balance". She then used some pretty basic technique to lighten up the clumsy layers that Molly had slashed into my hair. I am so thankful that she interceded--I was about to tear up, and I was tempted to just run before she could keep "fixing" the one side...I could go on, but this was just a very bizarre, negative experience. I have told this story and people are shocked that I still had to pay for this haircut. Props to the second employee for coming in and rescuing me, but I will not be returning to this establishment, until they have more quality control of all their employees.
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