I would like to start off by saying that the staff is very pleasant and very accommodating. I must also go on to say that the staff seems very inexperienced, as if they are trainees or something. They are very nice and pleasant and then proceed to not do their job very well. I heard one hotel guest say " it seems they took the staff from the local Culvers and said "yesterday you were selling butterburgers. Now you are selling hotel rooms".
Next I must say that the hotel itself is terribly designed. Even the deluxe rooms are cramped with WAY to much furniture. The bathrooms are tiny and very dated... actually just old. And of course, the air conditioners are LOUD.
Now the good stuff... the views of Lake Monona!! Spectacular! The bars are good, even though the Lake view bar has the ambiance of a High School cafeteria. The staff is nice. Didn't really eat here but I'm told the restaurant is good.
I know this review sounds harsh but I can say that I am a Hilton Honors member and I have stayed in Hiltons on most continents and both hemispheres and this one doesn't even seem like a Hilton. Sorry