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| - With the disclaimer that the place has beer and that's all I'll be looking for/it seems to be good for, I will be checking in here often in the future. Whew, glad that's off my shoulders, so don't give me crap for coming here to get some fairly cheap drinks after long days in the office. Now onto the reason I actually don't LIKE the place.
When I first came here, I was excited to finally be checking out this strange little spot and I saw so much potential. The "alley" location, the bright windows, but dungeon-y atmosphere and bar. It all intrigued me and I was excited. Until we didn't get service...
I don't think I'll ever try dinner entrees here because I don't trust them. I don't trust anyone here to actually DO THEIR JOBS. My first visit was punctuated by the worst bar service I've ever had when I was one of FOUR customers the bartender had to serve. ONE OF FOUR and we had at least a 5+ minute wait while we just stared the girl down. She was busy flirting, so that makes ignoring the female customers in the place ok? So when we did get some attention, I asked about happy hour and we got a laundry list rattled off to us, no mention of food, no offering of menus. She walked away, and when we finally got to order, she poured a wrong beer, distracted by the man sitting down at the other end of the bar that she was giving shots to. My friend was too nice to say anything and just let it slide. My second visit was the same story, except it was reversed. The bartender was a male, and, granted there were something like 10 people in the bar this time, we had to wait a long time for menus (he actually gave us menus!! Yay!!). Then, he left to go flirt with a girl at the other end of the bar, sharing her meal and gazing into her eyes. He finally came back and we put an order in, then he took two steps away and forgot it. We got our food and my friend's taco was a pile of jiggly, gelatinous pork fat and we had to wait...and wait...and wait for him to come by so we could ask for a different taco, some silverware and NAPKINS. The saving grace this time were the delicious chips, salsa and guac. The third time I came here, we had the same male bartender and he said hi, walked back to the other end of the bar, served everyone at that end, started serving other people that had just sat down, said hi to us again, walked back to someone else again, THEN just asked what we wanted. Then we got a drink menu tossed at us and, again, no mention of food or beer options. We ordered the chips, salsa and guac and some beers and were getting really excited for the chips that I had even talked up, when we got a mixture of soggy, slick greasy chips and about 5 so-crispy-they-explode chips. Major disappointment, especially after waiting on service again, not to mention we got one napkin to share between the two of us and really could have used a beach towel to soak up the grease from those chips.
I won't even get into the fact that the waitresses, hostesses and bus boys all hang around like they need to hold the walls up and end up being another distraction to the bartenders.
So, yeah, if you couldn't tell, I don't like this place. I think they need a management and staff overhaul and everyone needs attitude adjustments. I worked in a customer service food industry job for 6 years and I know when service just isn't being managed well and this is a great example of that. Just because your establishment is slightly off the beaten path doesn't mean you don't need to keep up with customer service standards.
I like sitting here with a beer (mostly because very few other people do and I don't like crowds--especially for a calming after work drink), and if it takes 20 minutes to get one, I guess I'll deal with it because it takes me about 90 seconds to walk here from work. It's just too damned convenient.
But, I'd never recommend this place to someone. Don't go here, don't get caught in the convenience trap like I did.
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