I popped in after grabbing a coffee at Tim's. There was a group of girls trying to decided what they wanted and the girl at the counter was VERY patient about it. It seems to take a crazy amount of time to put together a cupcake box for one cupcake...you'd think they would have them done in advance? I changed my mind and decided to get a brownie. At this point an older woman practically shoved the young girl aside and yanked the box out of her hand, snapping at her about how to put it together. The girl just moved away and the older lady rang me in. I was steaming for the girl. It was SO rude to do AND in front of a customer?! Then it clicked 'family business'. Shame. I won't be returning to witness more nasty behaviour.