We all know Popeye's is the best fast food chicken chain, so why cant they be consistent and have good customer service?
I've eaten Popeyes all over the country, including in New Orleans (yes it's better in New Orleans and it's cafeteria style there).
The Madison location is indicative of the problems all Popeyes locations have. Sometimes the food is amazing, other times it's dismal. Sometimes your order is correct, and sometimes it's not. Sometimes they will fix your order when it's incorrect, sometimes they wont. EVERY SINGLE TIME THEY WILL CHARGE YOU FOR SAUCE. 10 tenders? Want more than 2 sauces? Get your wallet ready.
I would swear off Popeye's entirely based on the bad experiences but it's my wife's favorite guilty pleasure.