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  • This is a review of the customer service and bakery department. I went to Walmart on Wednesday to place an order for birthday party cupcakes to pick up on Saturday. I waited 20 minutes for a manager to come over to the bakery department to take my order (the deli called them over several times since the bakery department had gone home it was 5:15). The manager came over he was nice repeated back everything I wanted thought I was good to go. Got a call Saturday morning asking me how I wanted the cupcakes decorated I was so confused about that since I had picked out a picture in their book. I explained what they looked like in the picture and she seemed satisfied, new what she was doing. Saturday I picked up my cupcakes. I got to the bakery department and the lady in charge looked at me, I said I had an order to pick up. She was in no way nice at all and said "What does it look like" I was a bit tongue tied for a second I was ready to give my name. I told her they were colorful cupcakes with sprinkles she looked at another bakery assistant and said they were the ones you did this morning. So she goes to the back and gets them says there for Jennifer I said yes she hands them to me and says are these them and I looked at them and said kind of (they were decorated similar to what I had picked out of the book but where I had asked for 3 or 4 colors they gave me 2 and one was a color I hadn't asked for. She just ignored my response and walked away. I figured whatever its a kids birthday they won't care about the color. Got to the party gave them out then I started getting requests for the frosting to be scraped off. I thought that was strange since I knew most of the kids liked whipped cream frosting which is why that was what I ordered. Nope it was buttercream. Now I know it isn't the end of the world but really I asked for one thing they gave me something else and now all of these cupcakes are getting wasted because the people didn't like buttercream. So I called customer service. The lady on the phone was difficult to understand but I got across that she was VERY rude. I told her what happened and I think what she was trying to get across was to bring the cupcakes into the store so they can check that they were wrong. I said that was fine I would. But really couldn't she have said I'm sorry that happened please bring them in and we will give you a refund etc.... Nope she was just really really rude! Will definitely stick with Target from now on!
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