I am SO pleased with how I was treated at Carriage. We started going to Carriage at Rea Rd because we bought a Groupon. We continued going because it was convenient and they did a great job (and there are coupons occasionally in the Ballantyne/Indian Land coupon mag!)
What really set Carriage apart for me was the way they handled the situation when I noticed another material had bled onto our item. Now let's be honest. This happens from time to time in washing or dry cleaning anything, and I think it issue could happen anywhere, so I am not going to worry about that...
What made me happy was that the manager was professional, honest and was willing to right the situation without any hesitation. She sent the item back out, unfortunately it didn't come clean, so she promptly started the claim process.
I don't expect to ever have to ask them to right a situation again because they do a great job dry cleaning. But it's great to know that if we ever need to again, there's no worries there! After this experience, we'll continue using Carriage without hesitation!!!