Airports offer a lot of services for their travelers and Cleveland does a decent job for its size. I love that I can go through priority screening because I am employed by one of the Cleveland giants. Due to United pulling out, I no longer have any status so getting through security a little quicker is helpful. They should offer this service at both security checkpoints.
Since I have always flown United, it is now interesting to see other parts of Hopkins that I never knew existed (now that I am using other carriers). Much-needed renovations are under way and I am excited to see what concourses A & B will offer. While I always dreaded going to concourse D, I will miss it. Hopefully it will reopen for some of the airlines (Frontier?) that are trying to offer more flights out of Cleveland. Who will take over the United Club?!
Overall a good, consistent experience at Hopkins. I never had a lost bag nor have I missed a flight. I rarely have a need to eat here so I can't comment on food options too much, but I love that there is a Swatch store! I have had many watches repaired and it's nice to know I can get the same services I get in New York, Chicago & San Francisco.
Excited about seeing what's next!