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  • Sorry to report a bad experience here folks. I had an emergency blow out on my boat trailer while driving it to storage. It was late in the day so no time and waste - drove to nearest place - Big O tires on Rainbow & Warm Springs. Upon entering the store about 5 pm on a Tuesday, they were not busy at all. One tech was at one register using his phone, the clerk was talking with 2-3 other friends that came in. I waited patiently for about 10 minutes with no one responding to me. Finally the clerk asked if I needed a tire for my boat, I responded yes just one trailer tire comprable to my existing tires. I felt like I was bothering him, he clearly wasn't interested in working. He charged me about $100 for the tire out the door - mount and balance. I was happy to be on the road again. The next day I was looking at the rest of the tires and decied a set would be better as well as upgrading my rims. After shopping around over the phone I found a good deal on 3 tires and was on my way to pickup. Upon arriving at the other tire store, I was informed by them that the tire that was installed due to the blowout was not a trailer rated tire. Needless to say I was shocked and suprised, I'm not a tire expert and trusted they would installl the correct tire. I immediately called Big O and they told me to come down. I returned with the tire and was shocked when the same clerk that helped me the day before told me that "this tire was not sold and installed to me by their store". So basically they were accusing me of buying a tire, mount and balance and the next day returning with a different mounted to the same rim and asking for a refund. The clerk was rude and said "it was impossible for me to have received that tire from them." I asked to speak with his manager who was at a different store, that individual asked me to bring the tire over to his summerlin store. I did and he refunded me the cost of the tire but not the mount and balance. He also had the audacity to make sure I came back to him to buy my next set since he was doing me a favor by taking the tire back. I don't get it, they sell me the wrong tire, call me a liar, short me $10 mount fee and he's doing me a favor. Geez..... I would drive on a sparking rim before I ever go back to Big O again.
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