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| - Me and my family love this dentist. The wait for a cleaning is always at least a month but they are more than accommodating for everything else. We can usually see Dr. Song the same day, of not the same week. His staff are professional, friendly, and efficient. We never wait long before our appointment and the Dr. is alway with us in a timely manner, quick and thorough to do his work, and pleasant. He has a steady hand and I love that he is just personable enough to put you at ease. Most recently we had a top notch experience, something I just NEEDED to write about!
My husband had a tooth chipped a long time ago when he was a teenager. Dr. Song was the first person to get it fixed the right way, filling it to make it look like nothing ever happened. We really loved the initial outcome, though he did warn us that since the ceramic patch was on a front tooth it would be a challenge to make sure he didn't overuse it and cause it to break off. Easier said than done.
One day my husband came to me. "I think it's going to fall off," he mentioned, making a face. He'd bit into a really tough piece of food, and felt it loosen. It was a Friday and I asked him if he thought it might be able to wait for Monday. He said okay. Several hours later (about 3pm) he came back to me and held out it hand. "It came off." We talked about it again and decided to call the dentist for an appointment on Monday, first thing. The tooth was now sharp and uncomfortable for him, but we didn't think there was any way they could take him so late in the day.
I called for an appointment and to my disbelief when I explained the situation, the receptionist put me on hold for a moment. When she came back on the line she told me how she'd related the information to Dr. Song and he'd offered to stay late just so that my husband could come in and get his tooth fixed. Dr. Song was fabulous. He never made us feel rushed or unwelcome even though it was Friday and I'm sure he was eager to start his weekend. Excellent!
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