My family placed an order for a cake to reveal the gender of my sister's twins in front of all our family and friends. The order was placed 4 days prior to the pickup date, giving them plenty of time to create the cake we desired. The cake was ready on time, however it looked horrendous. This was not a complicated order, a simple two layer cake with polka dots and piping. Everything about the cake looked rushed and sloppy, a professional cake decorator couldn't have had anything to do with it. It was terrible and it looked nothing like the picture we had dropped off, we were assured it wasn't even our cake. When we complained we were informed that the decorator was off for the day and we were not offered any other solution, leaving us to find a way to fix it on our own.
This is a bakery that has been used for years by our family and this is the worst experience that we have ever had. We will never use this company ever again.