They are absolutely terrible! There is a team of fraudulent people trying to get you out of your hard earned money disguised as APS customer service stating that they are going to turn your services off within 45 minutes. APS is well aware of these people, but they claim they have no idea who they are and how to track them down. I get a call from these frauds once every couple months and that leads me to believe that APS is not doing anything to help shut these people down.