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| - Came here at the rec of my baby bro. Walked in and there was a sign for "Please wait to be seated". So we waited....and waited...and waited...It wasn't busy and there were several avail tables.
After about 20 mins, we were finally seated. Annoyed and hungry, we had already reviewed the menu and knew what we wanted to order.
-Sapporo ($5)
-Short Rib Steamed Bun ($13.50): OK, but a bit of the dry side.
-Kikis Burger ($8.50): I had this protein style, which was perfect. The mushrooms added great flavor to the patty.
-Banh Mi Burger ($8.50): It was good! Although I liked the Kiki burger better.
-Truffle Parm Fries ($4): Not bad, although I would prefer it without the brown sauce they smothered the fries with.
Total was about $43.
We didn't get our beer, so had to ask for beers and waters (and subsequent refills). I noticed that other tables-who were seated after us-began getting their orders before ours and I had to ask the status of our order. The server was apologetic, and relayed that they didn't expect the place to get busy since they just recently opened for business. I found this bothersome and disappointing. Perhaps they need a better strategy to improve their business operations ???
After an hour and a half at a burger joint, I was over it. Sorry, but we didn't leave a tip. I didn't feel it was deserved with the wait time experienced, total duration in the restaurant and not be adequately serviced.
The one star given is for the appreciation of the Asian inspired burgers and other offerings and creations. This place has potential and it looks as though it will have a strong following given prior reviews.
Perhaps, it was an "off" night; however, there could still be awesome customer service but they failed to deliver even that.
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