My wife and I came in to Hard Rock to have dinner and a few beers tonight. We walked into the bar area and sat at a table with 2 chairs. We waited about 7 minutes and nobody came to wait on us or bothered to acknowledge our existence.
I finally walked up to the bar and when the bartender asked if he could help me, I said yes. I asked him if I could get a couple of menus and also have someone please head over and take our order. He said he would be right over.
About 5 minutes later, he came by and said he would be helping us and then said to look over the menu and he would be back. He quickly turned around and walked away. He never asked if he could start us off on something to drink. He just left.
Alright...anyway we looked over the menu and about 5 minutes later I looked around for him and he was behind the bar chatting with a few people. He was clearly not interested in helping us. Another few minutes went by and I said to my wife that we should leave.
We ended up leaving and on our way out I let the greeter know we were leaving because nobody bothered to help us. He shrugged his shoulders and didn't say a word.
Totally unprofessional on the greeter and a lack of customer service by the staff. I am sure glad the Tilted Kilt was nearby.