I stopped by here today Monday 05/07 to pick up an online order through their drive thru. I was told by a lady that they were not allowed to give online orders through the drive thru so I had to come in. She was apologetic but I drove here since it was on the way to work even if I prefered and frequent the one on Sahara/Fort Apache because my trips there has always been smooth and it's closer to my home. It was such an inconvenience that I wasnt able to get my order through the drive thru as I had ALWAYS picked up my online orders through the drive thru at the Sahara/Fort Apache location with an ease. I dont know why they don't do what other El Pollo Loco does (online pick up through drive thru, substitute chicken for avocado, etc...) but I no longer plan on coming to this location anymore. Not only because of today's trip but also due to some stingy employees and often dining into dirty tables.
Seriously though, so many drive thru fast food chains like Starbucks and now even McDonalds let's you pick up online orders through their drive thru. Not to mention other El Pollo Locos in town has done it for me...this location needs to keep up.