We owned an ice cream store for 5 years so I am in tune as to how ice cream should be served and quality.
First, service was great. Yes, lines were long, but that's a good sign. Speaking of signs, I thinks they are awful. Signs everywhere and hard to read with no conformity.
I had a small Whip, their version of a blizzard. It was loaded with candy and the ice cream was good. My husband had a chocolate peanut butter milkshake and really liked it. Having only a large and a jumbo size is very odd. Our friends had a twist and a sundae. The sundae is my biggest gripe. How is it a sundae if you charge extra for whipped cream and nuts? A sundae should include whipped cream, nuts and a cherry. Otherwise, you are just eating ice cream with a topping.
All 4 items cost almost $14 so not an inexpensive stop. We showed up at 9:10 and they close at 9:30. As we were sitting outside eating our treats, they started turning off the lights and emptying trash. Seems too early on a Friday night to close down.