I had a pretty lack luster experience my first (and only) time I visited this spa. The interior is quite nice and clean.
My massage therapist was Jen and I asked for a relaxation massage with medium pressure but a little bit more in my shoulders because that's where I have pain.
First of all, she did not knock on the door after asking me to get undressed which caught me by surprise. She was very rough near my spine and never asked how I thought the pressure was. I'd say she used deep pressure in my back and light pressure everywhere else... Not what I asked for at all. I felt no relaxation from my usual favorite part the calves, feet, and hands... Which was disappointing. I felt uncomfortable with some of her draping techniques. I've had a lot of massages and I have friends who are therapists so I was not impressed the way she moved my underwear around- lifting it up to tuck the sheet with her hands etc. I was also very uncomfortable when she asked me to flip over. She did not cover me at all with the sheet and was looking down at me- not discrete or professional at all. I had to cover myself while flipping over because I didn't want to be exposed. Also, the massage ended early. I didn't get my full time.
After the mediocre massage I went out to the front desk. The receptionists were nice and friendly but of course they tried to get me to sign up... but after my experience I was not interested. Then they tried to charge me more money. Apparently my therapist told them I requested deep tissue which was not the case at all. So they tried to charge me $10 extra which is ridiculous. Needless to say I'm glad I had a gift card. I won't be signing up and I won't be back.