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  • I have been back to this location many times just based on the customer service at this location. About a month ago was my first visit I was walking through the mall and this little cute store caught my attention. As soon as I walked in I was greeted by a nice young lady named Nicole, she asked had I ever been in Alex and Ani before I told her I had not she told me a little about the store and told me one of the things she loved about her company was all the charitable work they do said it gave her pride to be apart of a great company. She showed me the station where you could build a necklace and even showed me a few ways to assemble them. I purchased one of the necklaces and 5 charms for them, she noticed when my husband opened his wallet he was a veteran she thanked him for his service and provided a military discount, my husband was so blown away he ended up building a necklace for his mom with 5 charms. The other girls were nice and greeted me when I passed them and also told me to have a nice day. The other times I've been the experience was just as great! My last visit was on July 4th my husband and daughter wanted to get me some stuff for my birthday the store was busier than the last time I was in there I was greeted and advised they would be right with me and invited me to have a cupcake while I waited and browsed. I waited maybe 2 minutes and Nicole greeted me and welcomed me back to the store. She asked did I know what I wanted or would I like some suggestions. I advised I knew what I was looking for. I advised my husband and daughter was buying me gifts for my birthday she lit up and said happy birthday! I found one of the 2 necklaces I was looking for, Nicole advised the celestial necklaces sold out fast but she would be happy to call around and see if another store had it and ask them to hold it. After the 2nd store she found it and asked them to hold it and she rang us out for the necklace. Nicole and another girl with curly blonde-ish hair thanked us for stopping in. The things I love about this location is they don't pressure you or hound you the whole time your in the store. All the sales ladies and friendly and greet you when you come in. They take the time to as I say it "make a 5 minute friend" while they are helping you This is my go to store, I have purchased many things and will continue to purchase From this location. If the sales gal Nicole is not a manager she should be with the pride she takes in her job my goal is to rock as many bracelet that she has! Oh last thing she could even tell me what each bangle was and her charity ones the charity and who benefits! Great job Alex and Ani at the Venetian!!!
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