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  • I had to buy a new laptop last week, and decided to check out Best Buy. I purchased one, only to get home and realize it was missing it's charger. Back to Best Buy. Then, they gave me a charger. I headed home and plugged it in and... nothing. The computer wouldn't work. Back to Best Buy. I purchased a different laptop this time, since I didn't trust the other one. Got home and hated it. It was huge and heavy. Back to Best Buy. So that last one was my own fault. And, after looking at my own clump of receipts, I figured I was going to have trouble getting a refund or getting a different laptop. But I was wrong! Mo, a customer assistant with a great attitude, helped convince the manager to waive the restocking fee and get me the computer I wanted. Even better, I didn't get the super obnoxious hard-sell about the warranties, software upgrades, etc., that I used to get at other Best Buys. They offered them to me, true, but tnone of the salespeople were pushy, which I really appreciated. Long story short, I'm really happy with the purchase I made, and will likely go back to Best Buy if I need to buy another computer.
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