Maybe it's just American Apparel, but I always feel like I never have an awesome customer experience here. Either they're not very cordial, or something goes awry at the register. But, I LOVE American Apparel - as overpriced as it may be - so I continue to shop here. It's a great location as well, for those that don't want to park and walk to the Mill Ave store. It's in a great new-ish shopping center across from Fashion Square. They've got an unreal amount of stock and you can generally find whatever you need. So, if you're shopping here and you know the prices and the customer service that you're going to receive at this brand - it's a great location.