rev:text
| - My experience/nightmare with Direct TV
I am on disability and was looking to save money by switching to Direct TV.
They quoted me an exceptional price so I called back 3 times and spoke to
3 different people to make sure it was correct. When the first bill arrived it was
more than twice what was quoted. They had partnered with AT&T and neither
was willing to make the price offered,,good-so I cancelled both Direct TV and
AT&T. They both lost my business.
Their installer did a particularly sloppy job. Put the dish up crooked, excessive
amounts of wire everywhere, holes in my siding (I was never given an option as
to where "I" wanted the dish installed), complete waste of My time and MY effort,
and extremely lousy reception. I went up to the drug store and got a $15 rabbit
ears antenna so I would at least have one TV I could watch. It was summer and
good weather, so they could not blame the bad reception on that. A senior
installer came to try and resolve the problems (more of my time wasted).
He told me the original installer did a bad job installing-I already guessed that,
and he tried to correct things. I had already called my old cable company to
reconnect-did not need this aggravation/stress that Direct TV was causing.
I have my health to consider.
Since I am disabled, TV is a large part of my life because I don't get around well.
I need a system I can rely on and it certainly is NOT Direct TV.
I sent Direct TV a bill for my charges. Someone to take down their unsightly
equipment, repair holes in siding etc. They have not paid this bill. They have sent
me a bill SEVERAL times to pay for their lousy service. Quite telling, they want
the customer to pay their bill, but Direct TV won't pay their own bills.
Direct TV is an embarrassment to the industry. They don't appreciate customers
or value having jobs. They don't honor their word either in pricing or reception.
I am sure the FCC will want to keep a close eye on these folks as consumers deserve better.
|