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| - For a chain restaurant, Red Robin is usually one my favorite ones. However, our experience in this one left me with a bad taste in my mouth, and not from the food.
You see, Red Robin has an eClub, of which I'm a member. As an eClub member, you receive a free gourmet burger of your choice the week of your birthday. I make sure to take advantage of that offer on an annual basis. It's my birthday and I made sure to let my server know this, then proceed to order a gourmet burger of my choice. Well, the gourmet burger I ordered was a new item on the menu. I ate it and enjoyed it thoroughly (tender, juicy, and flavorful). Then I get my bill at the end. It wasn't free...
I asked my server why, to which she then informed me that this particular gourmet burger was not part of the birthday deal. Huh, well that's nice to know...after the fact. It seems that when I made it very clear that it was my birthday, instead of telling me then that this burger was not included, she let me order it thinking, "bigger bill, bigger tip", but who can know for sure. All I know is that it sucks when you feel you've been mislead.
Burger, great. Experience, not good.
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