Deserves Zero Stars.... My wife and I went on vacation a couple months ago and decided to use this service, we prepaid the pickup and drop off and provided them with all of the flight info.
Going to the airport was no problem, the driver arrived on time and was friendly... However the pickup was a much different story.
Our flight was delayed about 30 minutes on the runway in Philadelphia then we were delayed further in Phoenix landing due to storms, by the time the plan got to the gate we were just over an hour late. Immediately upon landing I started calling the number I was given (they also had said when I landed I would have a text from the driver waiting but that never happened) I got no response and it just went to a voicemail, I left a couple messages until finally that number texted me back saying I did not make it at the scheduled time and there was nothing they could do and I was on my own.
So now after already paying for the round trip transportation I had to pay for an Uber home! I called several more times and never got and more responses about a refund for the half of the trip I never used because they left us at the airport!