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| - I can't believe this day and age any customer service based job would allow such an ignorant and incompetent manager such as the one I just spoke with on the phone. Believe me, I understand how difficult and frusterating it can be to work with customers day in and day out and truly know that the customer is not always right!! While out running errands I decided to call this CVS (Guadalupe and Crismon or store 5814, cuz I'm an idiot for not knowing that!!) to see what the return policy is so I could gather everything I needed before adding more work than need be. My grandma who lives in Idaho was visiting for a week and decided to get me a goody bag from this CVS for my upcoming birthday as she was leaving to go back to Idaho. With the bag she left the receipt and told me to take back whatever I didn't want and just get the cash so I could use it towards something else; world ending complications, right!?!?. Also working in customer service and having extensive experience in retail, I know this isn't a new or first time a situation like this would occur, enter Tonia. After explaining my situation to Tonia "the manager," and asking her what the options were: in-store credit, money goes back on the card used for purchase, cash back?? Apparently this is a taboo issue for the CVS on Crismon and especially Tonia. Annoyed, Tonia rudely informed me that CVS no longer has a return policy and as she put it, "All returns are subject to the manager's discretion, and I AM THE MANAGER so bring it in and if I decide it is returnable I'll tell you what your options are!!! Reading that it doesn;t sound too awful, but unfortunately I cannot input her snarky, dissmisive, and seemingly bitter tone and attitude towards an incredibly easy and innocent question!! WOW Tonia, cudos to you, you have really made something of yourself!! The all mighty magic wand Tonia possesses shall ever determine the fate of all poor souls who need to return something.
I'm not a fan of writing reviews for negative experiences because we all have bad days and lets face it, people are A**Holes, which I am not exempt from. However, in this situation I was not the A**Hole and I was completely shocked and caught off guard by the poor, short, and rude communication by a so-called "manager" (which she made very clear she was just that) for something I thought would be so easy. Sorry if you're having a bad day Tonia, unfortunately there will be many more!! But in this situation, you were an A**Hole for no reason and as the "MANAGER" I really hope you don't rule the store, other employees, and customers as if you are the almighty because you have been given a little bit of authority. I know other employees that work in that store and they have always been friendly and helpful, which until today has been the reason we shop there!!
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